Solve HVAC Issues With AI Assistance

Simply enter your name, phone number, and a brief description of your HVAC issue in the chatbot on our homepage. AC Genie will call you back promptly to begin troubleshooting your system.

During the call, AC Genie will ask you questions about your HVAC system and the specific issue you're experiencing. Based on your responses, it will guide you through step-by-step troubleshooting procedures that you can perform safely.

If your issue requires professional service, AC Genie will offer to connect you with vetted HVAC technicians in your area. You can select preferred appointment times, and the system will confirm your booking immediately.

After your call, you'll receive a detailed email summarizing the troubleshooting steps performed, the diagnosis, and any next steps. If a technician visit is scheduled, you'll get appointment details and preparation information.

Yes, you can create a free account on our website to access your complete troubleshooting history, scheduled appointments, and maintenance recommendations for your HVAC system.

First, check your thermostat settings to ensure it's set to "COOL" and at a temperature lower than the current room temperature. Next, inspect your air filter - a clogged filter restricts airflow and reduces cooling efficiency. Also, make sure all vents are open and unobstructed.

Check that your thermostat is set to "HEAT" mode and at a temperature higher than the current room temperature. Verify that the furnace power switch is ON and that circuit breakers haven't tripped. Also check if your gas valve is open (for gas furnaces) and that your air filter isn't clogged.

Different noises indicate different problems. Squealing often suggests a belt issue, rattling may indicate loose components, and grinding could signal motor problems. Turn off your system if you hear loud grinding, banging, or screeching, as these can indicate serious issues that require immediate professional attention.

For standard 1-inch filters, replace every 1-3 months. If you have pets or allergies, replace monthly. Thicker filters (3-4 inches) can last 3-6 months. Always check your filter monthly and replace when visibly dirty, regardless of the recommended timeframe.

For battery-powered thermostats, try replacing the batteries. For hardwired models, check your circuit breaker. If neither solution works, the thermostat itself may need replacement. A blank screen can also indicate tripped safety switches elsewhere in your HVAC system.

For website or app technical issues, contact our support team at support@acgenie.com or call our technical support line at (800) 555-HVAC. Our team is available from 7am-9pm ET, 7 days a week.

For complex technical issues, our team can arrange a direct call with one of our senior HVAC technicians. These specialists can provide detailed guidance on system-specific problems and manufacturer troubleshooting protocols.

Yes, AC Genie can interpret error codes from all major HVAC manufacturers. Our database includes over 10,000 specific error codes and their troubleshooting procedures. Simply provide the error code and model information during your call.

Yes, our system can look up warranty information for most major brands when you provide your model and serial number. We can help determine if your repair might be covered and guide you through the warranty claim process.

Yes, we can provide digital copies of user manuals, installation guides, and technical specifications for most HVAC systems. We can email these documents to you immediately during your troubleshooting session.